Testimonials

Customer reviews

Here is a small selection of the kind words we have received from families we have conducted funeral services for.

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Our family were looked after by R. Locke & Son, and we could not have asked for a more respectful, caring, and professional service during the most painful time of our lives. We were supported by a gentleman named Duncan, who was calm, compassionate, and deeply respectful throughout the entire process. His presence helped us begin our journey through grief, and he treated our dear mother — and my dad’s soulmate — with the dignity and gentleness she deserved. Duncan guided us with such patience and understanding, making an unbearable time feel that little bit more manageable. We will always be grateful for the way he supported our entire family during the shock and pain of our loss. The independent speaker at the funeral, Richard, was also exceptional. He took great care to understand our mother’s life and her story before the service, and he captured her spirit beautifully during the ceremony. His words were thoughtful, sensitive, and deeply personal — a true reflection of who she was. Locke & Son were consistently available and only ever a phone call away. Their chapel of rest is peaceful, beautifully kept, and incredibly calming. The respect and care shown to our mother during the Passover period were second to none. We were able to visit her whenever we needed, and it brought us great comfort knowing she was being cared for with such dignity and commitment. We cannot thank them enough for their kindness, professionalism, and humanity. They helped us honour our mother’s life in the most loving way, and we would wholeheartedly recommend them to any family going through loss.
Jessica Ellen
Where amazing in 2020 when my nan Kathleen grow her wings very helpful and understanding. Treated her and all the family perfectly and even met us close to our home so we met in the lay-by at Tadmarton so we could follow her into Banbury as I didn’t want her doing the full journey alone and both us and her had to go on the same road to get into Banbury
Sammi Houghton
Just an excellent service from start to finish. Respectful, understanding and reliable. I cannot find a single fault in the way we were looked after. Thanks to all the Locke & Son team. Highly recommended.
michael cheshire
George and his colleagues made the unfortunate job of arranging my husband's funeral much smoother than I imagined it could be . The care and concern for us was outstanding and ongoing communication was very good . I have used R Lock and Son numerous times in the past as have friends and family and I would highly recommend them.
Sonia Garstang
We received exceptionally professional and personalised support from R Locke and Son after the death of my father-in-law. Every detail was meticulously thought of, care was evident in every action, and any problems were solved swiftly. The chapel of rest was a truly lovely and peaceful place to visit. We are incredibly grateful to all for their compassionate guidance during such a difficult time.
Nicola Field
Our family were so cared for during the loss of my Mother. Chloe in particular was incredibly kind and every detail she dealt with consideration and empathy. The communication was virtually immediate and the heartbreak and sorrow was eased by the smooth process of saying goodbye. Not all funeral directors have the same ethics as Chloe and her team. Thank you
Neil parsons
Colin and team were absolutely incredible, all the details and processes fulfilled.with such professionalism, thought and support. The communication and adaptability to support were honestly second to none, and their friendly, local service really meant the world. I could not have asked for any more and all that is left is to say thank you Colin and team.
David Willis
George was brilliant from the start of the process with my dads passing. Want to place on record a massive thank you to George and Josh for everything. My dad would of been proud of his send off with their hard work it was made possible. THANK YOU SO MUCH
josh Letts-Smith
I only have great things to say - George was absolutely excellent in taking on arrangements at short notice, ensuring the process was hassle-free, and all handled with kindness and care. There was excellent communication throughout. The day ran smoothly and we always felt in safe hands. An excellent and professional Funeral Directors.
Michael Ward
The most beautiful chapel, full of light, surrounded by beautiful countryside and a calming and soothing place to say goodbye to your cherished loved ones. Thank you George and the team for your kind welcome, polite and respectful service- happy and calm surroundings. A sad day, yes, but the most beautiful surroundings to pay our respects to our much loved Uncle, Great Uncle and my Mums brother.
Bex Parry
Very polite very professional
Rebecca Billing
Locke’s are by far the best funeral directors around, they are professional but sympathetic, helpful but mindful of the families requests, you really won’t find a better family business around to help you through your most difficult time
Helen Patrick
R. Locke & Sons truly are the BEST! They have helped me with my grandads funeral nearly 2 years ago & my Nans 18 years ago! Now at present my mums, of course it being the hardest time of my life. They make you feel at ease and look after as a human being. A huge shout out to Chloe, she is the face of the company and really knows what she is doing. Thank you to all!
Laura Silvester
From the very beginning of my mothers funeral arrangements Locke's gave out-standing service. From Chloe's initial phone call, to arranging all the details with Duncan. They were helpful with explaining the process (not just their part in it), to make the whole thing as easy as possible.
susie medcalf
Thank you for the professional and efficient service you provided for our family for my Mums funeral. The service was perfect and the care and respect you gave us was outstanding. Many thanks to Duncan and his team.
Susan Aston
I cannot speak highly enough of R. Locke & Son Funerals. From start to finish everything was done with the utmost care and professionalism. George the owner, was excellent and I felt, took pressure off the family when we were struggling with the loss of my sister. The service we received was very personal too.
Michael Hunter
We deal with R.Locke & Son as a business and personally. They show true professionalism and compassion during such difficult times when losing a loved one. We can not thank them enough for being so kind and really going above and beyond. Their attention to detail is second to none. Highly recommend. As a business they are a pleasure to deal with, face to face and in the office. Prompt payments, great communication, true professionals at what they do. Thank you for your continued custom and support - E.H.Spencer & the Rutter family.
Sarah
Nothing but exceptional service from Colin and the team during a very sad time for our family recently. Please don’t hesitate to use R Locke and Son, they will handle everything with great care and sensitivity, giving a level of personal service which I’m sure you will not get from national companies. Wouldn’t recommend anyone else, our family have used their services for decades. Thank you so much.
Reading-Rach
I cannot praise Colin, George and the entire team highly enough.Their professionalism, compassion and guidance are second to none. Many, many thanks. Sheelagh Saunders
Gabriel and Sheelagh Saunders
My family have used R. Locke & Son Funerals 3times. They have always been extremely helpful and made difficult times as stressless as possible. Would highly recommend them.
Vonnie Hopkins
It is always a very difficult time when a loved one passes and you need as much support as you can get. Apart from the mundane matters of property, utility bills, council tax etc. etc. the first thing you need to deal with is their funeral and all that entails. Enter Locke & Son. The compassion, the detail and all of the background activities you've never thought of, are all covered by this excellent company. We had the pleasure of Duncan Harper holding our hands and leading us gently through the maze of decisions to be made and dealing with all manner of issues we hadn't considered, for example..stonemasons? Of course, we had forgotten about needing them. Every aspect was considered and delivered to the highest standard by all of their staff, not just for the funeral itself but later on for the internment service. Locke & Son was an excellent choice and one that we would highly recommend to anyone.
Richard Stait
Lock's dealt with my wifes' funeral some years ago.I can't praise them enough.At a time when I needed help and consideration it was readily available and supplied without request.Duncan even attended the funeral to offer support although he was not on duty at the time.A gesture much appreciated and not forgotten
Robert Thompson
I cannot express enough thanks to R Locke and Sons and in particular Belou Fox-Furniss. Everything was managed with compassion, empathy and we received lots of guidance to manage arrange my late mother’s funeral. I will forever thank you for everything you did behind the scenes.
Kiran Choudrie
I cannot recommend R Locke and Son highly enough. They came to the rescue after we encountered a truly awful experience with another funeral director, and it was like being given a huge hug at a time when we most needed it. They really did provide a gold standard in service: compassionate; understanding; patient; intuitive; proactive and extremely professional. They helped us give dad a lovely send off at what was otherwise a very distressing time. Thank you, George, and the whole team for your care and respectful attention to detail. Your chivalry was befitting a hugely loved, widely respected and deeply honourable man.
Rachel Baconnet
My Brother & I would like to thank George, John and team for making the loss of our dear Mum easier to cope with, from the relaxed and compassionate first calls and meeting to the faultless funeral and burial. George clearly explained all options and helped us arrange all of the the church and churchyard formalities including music played in church. Thank you sincerely, she would have totally approved of how the day went.
Scott Butler
I would like to thank Duncan and his team for the organisation of my fathers funeral. As a family, we have used their services many times. The day went perfectly, apart from the weather, and we were well looked after by everyone concerned in a very dignified fashion. I can highly recommend Locke's to take care of every fine detail for your funeral needs when the day comes. N Morris
Neil Morris
R Locke & Son has overseen the funerals of both my parents in 2020 and 2023. The service they provide is outstanding and exceptionally professional. Both George and Belou were incredibly caring when we were going through very difficult times. Thoroughly recommended.
Nigel Organ
Our lovely Dad Derek died on January 19th after a short battle with dementia and his funeral was on February 17th, so I have had plenty of time to reflect on how we gave him his final send off and celebrated his wonderful life! And we would not have changed a single thing. Colin looked after us throughout, from collecting Dad when he died, to helping us organise a wonderful naval based funeral with a guard of honour and liaising regularly with ourselves and with our lovely friend, Arthur who took the funeral. It was all perfectly fitting and deserving for Dad and could not have gone any smoother than it did. Colin and any of his team we met along the way, treated us with nothing but courtesy and respect and we Thank them very much for that and would have no hesitation whatsoever in recommending them to anyone at all! Their office and chapel in Brailes and the setting is absolutely beautiful and the thought that Dad was looked after there until his funeral was very comforting indeed. Thank you all so very much for your professionalism and kindness. Sue & Rob
Sue Cartlidge
Every little detail was handled with such care and professionalism for my father's funeral. We were guided carefully by Colin, which when you are grieving is incredibly helpful as it can be overwhelming. The things like getting the chosen music, service sheet and timings we did not have to worry about at all. I have no hesitation to recommend R. Locke&Son as you are in safe, compassion hands. Thank you
Julie Cox
Having recently lost my mother, R Locke & Son made a difficult time a little easier with their professionalism and compassion. I felt like mum was in very good hands with them and the whole process was respectful and dignified. George was always on hand to answer any questions I had and the day of the funeral went so smoothly. I would recommend R Locke & Son to anyone looking for a local, professional, compassionate funeral directors.
Ros Jarrett
Every time we have been at a funeral arranged by R. Locke and son it has been beautifully organised and carried out. Two family funerals went very well too.
Jenny Mcdonaugh
The professionalism and respect this company has towards its clients going through such terrible grief is exemplary. I cannot thank George and Bruce enough for the handling of my sisters funeral. The service was so beautiful and moving and my sister was treated with the most utmost respect. I can’t recommend this family run company highly enough. Many , many thanks . Kim Price
Kim Price
R locke & sons were extremely sensitive, helpful and professional making the whole process of arranging the funeral a relatively easy process even during lockdown. Everything was explained and Colin was available at anytime if there were any questions or changes needed. Wonderful service.
Denise Holland
During the most difficult time any parent should ever have to go through, George supported us throughout. His compassion and truly outstanding service touched each of our hearts. George guided us through with the utmost compassion and empathy. Our family will be forever thankful.
TONI PURCELL
We as a family have sadly had a few dealings with R.Locke & Son and their compassion, empathy and professionalism shines through. You can absolutely rely on Lockes to help you through a very sad time. Thank you George and co for today x
Julie Saunders
George and the team at Locke & Son made what was the most painful time a little easier for my family. My Dad’s time whilst in their care was treated with the uppermost respect and sensitivity. The funeral proceedings were absolutely perfect. I cannot thank George enough for helping us get through the last few weeks.
Nicola Edwards
We found George and his colleagues to be extremely professional, empathetic and kind. Our loved one was unfortunately 60 miles away. Our initial instinct was to use a local funeral director however R Locke and sons came with such exemplary recommendations that we decided to utilise their service. We could not have been more pleased that we made that decision. From beginning to end we felt like we were in safe hands. George dealt with every aspect of the funeral with respect and grace. We would highly recommend using R Locke and Sons as they lived up to their recommendations with absolutely exemplary service. On behalf of Dilys Nicklin
Max Duckworth
George was so kind and gentle, he guided us through the whole, sad process. And on the day of Dad's funeral, Chloe was with us the all the way, compassionately supporting - made it all a little bit less daunting - thank you
Sally Pike
George and the entire team at R. Locke & Son live up to their promises with consummate care and professionalism. When my father died I found myself in unchartered territory, but Chloe who took my call and George who led the subsequent arrangements, made things every bit the dedicated, compassionate, respectful, courteous, and accommodating service that is accurately described on the Locke website. As an example, this included the surprise touch of ensuring that as an ex-RAF officer who was buried in his No. 1 uniform, Dad and the funeral cortege passed by, and slowed down to a walk at, the Wellington Museum at Moreton-in-Marsh. This was after George noticed that one of the photos in the order of service was taken there. Nothing was said - we simply felt honoured by the touch when it happened. R. Locke and Son are truly the ultimate funeral directors. Thank you for the impeccable service that we received. Steve
Twenty Nineteen
Amazing service and compassion , has looked after all my family and I’ve also already bought my burial plot and Lockes will be doing my funeral when it’s my time , George was so compassionate with us and also was there for me when I visited my Dad after hours due to working commitments, lovely bloke and family thank you so much for everything you did for my Beautiful Dad Phil Bartlett x Thank you so much Rick Bartlett
Rick Bartlett
George and the staff at Lockes were amazing when arranging my dad's funeral. Compassionate, sympathetic, and the Chapel of Rest is just beautiful. Thankyou so much for your help in making Dads funeral everything he would have wanted. Your attention to detail and the willingness to help us achieve what we wanted didn't go unnoticed. Everyone I have spoken too has said what a great send off Dad had. Many thanks Heidi Clarke (Bartlett)
Heidi Clarke
When I lost my beloved partner recently and never been in this daunting position before , I was quite overwhelmed by the prospect of arranging everything , but after my initial first call with Belou who I dealt with throughout , the funeral and the interment of ashes , I can only say she handled everthing in the most sensitive , compassionate , incredibly caring , helpful and professional way . Nothing was too much trouble, every detail was perfect . I thoroughly recommend this family run company . My Great Thanks to you all .
Denise Hopkins
In such sad circumstances George and R Locke & Sons showed a great deal of empathy, professionalism and went out of their way to assist and advise in what was a particularly difficult time for the family. There was nothing that was too much trouble and I would have no hesitation in recommending George and his team.
Ervena Clement
At what is the most difficult of times R Locke were amazing. Chloe at Wellesbourne was lovely. She talked us through all the options with patience and understanding making sure we were happy with our decisions. This is the second time we have used this firm and I would highly recommend them. Thanks too to Belou who looked after us when we came back to the office and to George for overseeing everything.
Jen Bernatek
We would like to express our thanks to Colin and his team for their attention to detail, sensitivity, and professionalism in arranging Roger's funeral for us. They showed compassion and respect throughout the whole process, making a difficult time much easier for all of us. Thank you. The Freeman Family
Jo Freeman
Family run funeral directors run by George Locke. They provided an excellent, sympathetic and very professional service for two loved ones who departed just a week apart. Highly recommended at a time of huge grief and difficulty.
Chris H